Refund policy

Refund Policy

Last updated: October 23, 2026

We want you to love your purchase. If you are not completely satisfied, you
may return eligible items within 30 days of delivery.

1. Eligibility

To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase

The following items cannot be returned:
- Items marked final sale
- Gift cards
- Earrings, for hygiene reasons

2. How to Start a Return

Email us at hazelandhalo@outlook.com with your order number and reason for
return. We will respond within 1 business day with return instructions.
Please do not send items back before contacting us.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item
arrived damaged or incorrect. We recommend using a trackable shipping
service, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the
approval or rejection of your refund. If approved, your refund will be
processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable.

5. Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us within 7 days of
delivery with photos. We will send a replacement or issue a full refund,
including shipping costs.

6. Exchanges

We do not offer direct exchanges. The fastest way to get the item you want
is to return the original item and place a new order.

7. Order Cancellations

You may cancel your order within 12 hours of placing it, before it ships.
Once an order has shipped, our standard return policy applies.

8. Contact

For any questions about returns, contact us at hazelandhalo@outlook.com.